GOtv Account Suspended? Here is What to Do

Publish date: 2024-08-06

A GOtv account suspended may lead to error codes E16 and E48-32. The suspension could be for various reasons, such as lack of subscription or subscribing while a decoder is switched off. However, you can reconnect a suspended GOtv by sending an SMS with an error code to the customer care of GOtv, renewing a subscription, resetting the device, or online through self-service.

Here’s every detail on why your GOtv account is suspended and how to fix it.

Why GOtv Account Gets suspended

GOtv Account Suspended

Expiration

A GOtv subscription lasts 30 days (a month) before it expires. If it expires, a GOtv account is suspended pending when the user will next pay. To stay from being disconnected, one is expected to subscribe before it expires. There are numerous ways to subscribe to GOtv to keep your account from being suspended.

Problem with GOtv Account

There are five major problems GOtv users encounter that may lead to their GOtv account being suspended. They include Smart Card error, antenna, power pack, service providers, and inability to switch between channels.

Change in Package or You Have Not Subscribed to Some Channels. 

When you change a GOtv package, there is a probability that you will have an error message displayed on some channels. Perhaps the upgrade has not been in effect. In this case, you may want to refresh the GOtv.

Apart from the upgrade, there are chances that some channels have been suspended because you have not subscribed to them. The only solution available for this problem is upgrading to another GOtv package.

There May be a Technical Error with the TV Channels Provider

The technical errors mostly faced on GOtv are Error E16 and E48-32. These codes mostly appear on the TV screen. Error16 means that the Smartcard is not enabled, or your GOtv account is suspended.

When an Error E30 appears on your TV screen, it means that the GOtv decoder is switched off or that there is a signal problem. In the same vein, the E48-32 may also result from a signal problem that may be caused by different things such as foul connectivity, wrong installation, weather, etc.

How to Activate Suspended GOtv  Account

Contact the GOtv Customer Care Service Center

There are several ways to contact the GOtv customer care service center. Nonetheless, placing a call has proven fast in trying to fix a suspended GOtv account. Here are the steps to follow:

Activate a Suspended GOtv Using Self-Service

Use MyGOtv App on Your Mobile Device

A GOtv Account Suspended Can Be Unsuspended Using Text or USSD

A GOtv account can be suspended due to the expiration of a subscription. In this case, one can send a text message or use USSD as follows

Repair GOtv Through Smart Card, Decoder, or Antenna

Whenever there is a problem related to a decoder, a GOtv user may not be able to view channels. Most times, this problem may come from a smart card error or antenna. Here’s what to do:

Reboot Your GOtv Set

If your GOtv account is suspended, fix this by rebooting the GOtv set after you tried the other options, and they seem futile.

To reboot, switch off the set and switch it on again. Sometimes, the suspension affects some channels, and one cannot switch between channels. Fix it with the following methods:

Fix Technical Errors E16, E48-32

Summary of All You Need to Fix Your Suspended GOtv Account

The things you need to get your GOtv account to be suspended can vary depending on how you want to fix the problem. Generally, however, you’ll need the following:

Other things needed include:

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